We're fast. Usually you'll get your order the next business day. Or the day after that, when you live abroad. Check the track & trace code we send you for all details. And if there's a hold-up, let us know!

 

Not if it's a small order of 1 or 2 items. That will fit through the letter box. Bigger orders are packed in a box that will be offered to your door.

 

Yes, you can use a different shipping address when placing your order. Our delivery service also offers the possibility to change the delivery address, once the first delivery attempt has failed. You can manage this through the track & trace code we send you.

 

There's a couple of things you should check first. Have you made a mistake when filling out the address? Was it delivered to the neighbours while you were out? What does your track & trace code say? If this doesn't solve it, contact us.

 

We deliver to most European countries. Here's an overview. If you're looking for a different country, let us know.

Country	Costs	Free from
The Netherlands	€ 3.50	€ 70
Belgium, Germany, Luxemburg	€ 4.95	€ 70
France, United Kingdom	€ 8.95	€ 70
Denmark, Italy, Monaco	€ 9.50	€ 70
Austria, Czech Republic, Finland, Ireland, Poland, Portugal, Spain, Sweden	€ 12.50	€ 70
Norway, Switzerland	€ 12,50	n/a
Other countries	upon request

 

You can exchange products within 30 days after receiving them. We will ship the replacement product(s) for free. The costs for return shipping are payable by you.

Please do the following:

• send us a message through the contact form
  • tell us the order date
  • tell us why you want to exchange (we like to learn)
• we will send you a return form by email
• use this form to send items back to us

 

Yes, within 30 days after receiving your items. Due to our hygiene policy we only accept unworn/unwashed/undamaged products. If you return a complete order, we refund the full amount, including the initial shipping costs, within 30 days. Otherwise we refund what you paid for the items you didn't keep. The costs for return shipping are payable by you.

Please do the following:

• send us a message through the contact form
  • tell us the order date
  • tell us why you want to exchange (we like to learn)
• we will send you a return form by email
• use this form to send items back to us

 

We split the costs fairly. You pay the postage fee for items that you don't want to keep, we pay for sending replacement products.

 

If you have entered a discount code and then cancelled the transaction, it's possible the code no longer works. You are always welcome to email us so we can reset it or send you a new code. Was the discount code only valid for a certain period of time and has it expired? In this case, you can try again with the next promotion.

 

No, you can use only one discount code per order. Have you received gift vouchers? These can be combined by entering the codes one by one.

 

It doesn't! It will remain valid until you have used all its value. So ... what are you waiting for? Give the gift of love!

 

We offer trusted payment methods for each country, such as iDEAL, PayPal, Giropay or credit card. By the way, we don't send paper invoices. All confirmations and receipts are sent by email.

 

Of course. But please try them over another pair of underpants. We can only accept items back if they are unwashed and clean.

 

Sorry to hear that, please email us directly via this page! We will get back to you within two working days, usually faster. We're dedicated to good quality and service, so if something is wrong we want to know straight away.

 

There's an unsubscribe link at the bottom of each newsletter. If you can't find it, let us know.

 

Please don't hesitate to contact us!