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WE'RE HERE TO HELP

Give us a call or shoot us an email
+31 85 3030954
contact@saintbasics.com

Let us know if you have any questions, we're here to help! We aim to reply within 2 working days, but we're usually much faster.

Want to exchange or return something? In the form below, choose the corresponding subject and tell us the order date. We'll send you a return form with further instructions.

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Service questions & answers

Questions about your order

How long will it take before I receive my order?

We're fast. Usually you'll get your order the next business day. Or the day after that, when you live abroad. Check the track & trace code we send you for all details. And if there's a hold-up, let us know!

Do I have to be at home to receive an order?

Not if it's a small order of 1 or 2 items. That will fit through the letter box. Bigger orders are packed in a box that will be offered to your door.

Can I have my order delivered to the neighbours?

Yes, you can use a different shipping address when placing your order. Our delivery service also offers the possibility to change the delivery address, once the first delivery attempt has failed. You can manage this through the track & trace code we send you.

I have not received my order yet, what happened?

There's a couple of things you should check first. Have you made a mistake when filling out the address? Was it delivered to the neighbours while you were out? What does your track & trace code say? If this doesn't solve it, contact us.

Which countries do you ship to?

We deliver to most European countries. Here's an overview. If you're looking for a different country, let us know.

Country Costs Free from
The Netherlands € 3.50 € 70
Belgium, Germany, Luxemburg € 4.95 € 70
France, United Kingdom € 8.95 € 70
Denmark, Italy, Monaco € 9.50 € 70
Austria, Czech Republic, Finland, Ireland, Poland, Portugal, Spain, Sweden € 12.50 € 70
Norway, Switzerland € 12,50 n/a
Other countries upon request  

 

Return and exchange

How do I exchange a product I bought?

You can exchange products within 30 days after receiving them. We will ship the replacement product(s) for free. The costs for return shipping are payable by you.

Please do the following:

Can I return items I don't want to keep?

Yes, within 30 days after receiving your items. Due to our hygiene policy we only accept unworn/unwashed/undamaged products. If you return a complete order, we refund the full amount, including the initial shipping costs, within 30 days. Otherwise we refund what you paid for the items you didn't keep. The costs for return shipping are payable by you.

Please do the following:

Is return shipping for free?

We split the costs fairly. You pay the postage fee for items that you don't want to keep, we pay for sending replacement products.

Questions about payment

Which payment methods do you use?

We offer trusted payment methods for each country, such as iDEAL, PayPal, Giropay or credit card. By the way, we don't send paper invoices. All confirmations and receipts are sent by email.

Hey, my discount code doesn't work anymore!

If you have entered a discount code and then cancelled the transaction, it's possible the code no longer works. You are always welcome to email us so we can reset it or send you a new code. Was the discount code only valid for a certain period of time and has it expired? In this case, you can try again with the next promotion.

Can I combine discount codes?

No, you can use only one discount code per order. Have you received gift vouchers? These can be combined by entering the codes one by one.

When does my Gift Card expire?

It doesn't! It will remain valid until you have used all its value. So ... what are you waiting for? Give the gift of love!

Other questions

Can I try underpants on to see if they fit me?

Of course. But please try them over another pair of underpants. We can only accept items back if they are unwashed and clean.

I have a complaint, who do I contact?

Sorry to hear that, please email us directly via this page! We will get back to you within two working days, usually faster. We're dedicated to good quality and service, so if something is wrong we want to know straight away.

I want to stop receiving newsletters, what do I do?

There's an unsubscribe link at the bottom of each newsletter. If you can't find it, let us know.

My question isn't listed here!

Please don't hesitate to contact us!

Office address

Saint Basics BV • Zeestraat 84 • 2518 AD The Hague • The Netherlands
+31 85 3030954 • contact@saintbasics.com
Chamber of Commerce The Hague No. 30264620 • VAT: NL820913935B01

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